Customer satisfaction is our service tenet. Everything we do should be about improving customer satisfaction.
Deep communication
It is very important to meet the needs of customers. For the purchase requirements issued by customers, we will help customers find the yarn products they need after full investigation, and email samples to customers for confirmation, so as to ensure that we will not mistake the needs of customers.
Efficient quality control
Quality is our primary concern. All export products produced through us are inspected by our quality inspectors, who are qualified technicians in their respective fields such as spinning and weaving.
All our products are inspected and pre-shipment inspection is provided to our customers.
If the customer has special requirements in terms of packaging, quality, etc., the details are followed to ensure that the customer's requirements are met.
Effective delivery management
We carry out strict control in the aspects of stocking, packaging, customs declaration and so on. Meet the delivery plan on schedule (or ahead of schedule) and control the delivery quality.
In the delivery process, we value not only the result, but also the process, because we believe that if the process is not correct, the quality of the delivery will not be effectively guaranteed.
Satisfactory after-sales experience
For the yarn products we deliver, we promise to treat any quality and quantity problems feedbacks from customers positively, and provide excess spare parts according to the quality rate.
At the same time, we implement the internal accountability system, analyze and review the problems feedbacks from customers, find the root cause of the problems, and make targeted internal improvements in order to continuously improve the delivery quality.
1. Communication consultation
Looking for yarn, inquiry, quotation is generally the beginning of our transaction, among which, the quotation of yarn products mainly includes: the required yarn specifications (material ratio, welcome to send samples or pictures to yarn01, we will help you find the same yarn products), yarn quantity, yarn quality, packaging requirements, delivery time, mode of transportation, etc.
Before placing a bulk order, we will send you a small sample for free to ensure that the yarn we provide is the product you really need.
After sufficient communication, the buyer and the seller reached a consensus on the quotation of yarn, and the Purchase Contract should be signed after negotiation and approval.
In the process of signing the "Purchase Contract", mainly the name of the yarn, specifications and models, quantity, price, packaging, preparation time, shipment time, payment terms, settlement methods, claims, after-sales and other contents are negotiated, and the agreement reached after the negotiation is written into the "Purchase Contract".
3. Payment method
Letter of credit: Letter of credit is a guarantee document to ensure that the exporter can recover the payment. The shipment period of the export goods shall be carried out within the validity period of the L/C and the presentation period of the L/C must be submitted not later than the validity date of the L/C.
Other payment method: other payment method agreed by both parties.
4. Stock
We prepare the goods in strict accordance with the specifications, quantity and packing method of yarn specified in the "Purchase Contract", and meet the transportation and export standards.
5. Customs Declaration
We submit the documents required for customs declaration of the goods to the Chinese Customs, or the customs agent.
6. Shipment
In the process of yarn product shipment, according to the number of yarn to determine the way of shipment, and according to the "purchase contract" of insurance to carry out. Full container can be classified according to the material and use of the box; Assembling containers, generally according to the volume of the export cargo weight calculation freight.
7. Bill of Lading
The buyer (you) must present a copy of the Bill of lading, packing list and invoice to collect the goods.
8. After sale
After the buyer (you) confirms the receipt of the goods, inspect the goods, if you find any problems, you can contact us, in accordance with the "Purchase Contract" agreed on the way to deal with.
About Us/ABOUT US
We were established in 2020. As a Chinese yarn manufacturer with many years of professional experience in the import and export trade of yarns, colored yarns, and textile raw materials. The company has focused on yarn production for many years, pursuing specialization, differentiation, customization, and quality strategies. We supports OEM/ODM custom production and provides high-quality and affordable yarn raw materials for global yarn wholesalers, textile manufacturing enterprises, and clothing production enterprises.
